With a heritage rooted in the beginnings of omnichannel and eCommerce, the Retail Consulting practice offers an extensive suite of services encompassing Experience Design, Customer and Operational Excellence, and forward-thinking IT Strategy.
Our experts cater to a diverse clientele, including supermarkets, electronic retailers, fashion houses, and department stores, ensuring tailored solutions for a dynamic retail landscape.

Challenges

How can business models and supply chains evolve to be multi-brand, multi-location, and multichannel?

What strategies can secure customer loyalty and brand identity in a competitive landscape?

 

Our answers

Enhancing omnichannel capabilities and e-commerce integration to meet modern consumer demands and improve customer loyalty.

Implementing data-driven strategies for product and service personalisation, optimising customer engagement across multiple channels.

Challenges

How to integrate eCommerce effectively post-pandemic to bolster phygital experiences?

What tech solutions can retailers employ to meet digital native Gen Z's social media-centric shopping habits?

 

Our answers

Leveraging advanced analytics and AI to optimize supply chain efficiency and customer experience.

Developing agile tech solutions to adapt quickly to market trends and customer behavior shifts.

Challenges

What approaches can transform traditional retail cultures to attract and develop human capital effectively?

In what ways can the human-centric, entrepreneurial approach be utilised for successful transformation programs?

 

Our answers

Fostering a culture of innovation and agility to align with evolving customer and societal trends.

Challenges

How to balance service level, working capital, and cost management amid inflation and sourcing challenges?

What strategies can ensure compliance with Digital Product Passports and other sustainable practices?

 

Our answers

Integrating sustainable practices into business models to meet regulatory requirements and societal expectations.

Our value propositions 

Integrated Business Planning
Data Monetisation & Performance
CX Optimisation
Retail Media Networks
Sustainability

Heard from our clients 

Since 2017 Sopra Steria has partnered with Unieuro on a truly global transformation program of all of its planning & execution retail processes. The objective: to integrate planning and execution for working capital control, increased service level, stockout reduction and turnover improvement. We introduced an integrated S&OP and S&OE model, redesigned the organizational model and year over year achieved exceptional results.

Tiziano Ferrari

Order Planning Director, Unieuro

 

Team and experts 

The Retail Consulting practice at Sopra Steria Next is growing by 10% each year. It currently employs around 150 people in vertical Retail and Fashion, with consultants in offices throughout Europe, including Italy, France, Norway, UK, Spain, Belgium and the DACH region.

Emmanuele Gallo
Director Business Consulting Retail - Fashion & industrial, Italy