Sopra Steria Alive Intelligence

A conversational assistant service available for everyone, accessible to all, and customizable by all!

 

An environmentally-responsible service to help

Boost loyalty by providing quick and accurate responses

Choose where you want to achieve productivity gains.

All users regardless of disabilities can interact easily via text, voice or sign language

How AI is powering support services for EDF employees
World leader in low-carbon energy generation EDF wanted an innovative tech solution to ease pressure on IT support teams while also boosting service quality. AMY was the answer. 
Read more

Our clients’ view

ClaudIA* is the most efficient chatbot in the French public sector. Il helps 1.3 million companies. It is the number 1 benchmark for French public sector organisations.

Jean-Martin Jaspers

Préfet, Ministerial delegate for Artificial Intelligence

*ClaudIA: AIFE conversational assistant launched in 2017

Our nAIxus platform allows

Simplified construction

Whatever your profession or your level of technical knowledge, our platform is accessible to you thanks to our no-code approach.
All feature access: Creation of your knowledge database, access to your database, redirection to a human agent 

 

Infinite installation

Omnichannel: deployment on your preferred channels (web page, instant messaging, social networks, call centre, etc.)

 

Personalisation

Choice of more than 100 languages: adapt to your users’ language, the conversational agent will respond to their requests. 
Accessibility: pioneer in sign language processing.

 

Free yourself from technical constraints

AI engine of your choice: connect to your preferred AI engine (Liama, Mistral e)
Hosting: no constraints for hosting your data

Our successes

AIFE - Virtual Assistant for User Support

Problem
Increased number of support requests due to growth in user numbers. How to maintain customer satisfaction without significantly increasing call centre staffing.

Solution
Launch of conversational assistant available 24/7 to process low added value requests

Results
82% automation
200k conversations per month
Increased call centre agent productivity and value
Reduction in call centre staff

DGFIP - Virtual assistant for private user secure messaging

Problem
Management of 60k+ daily messages

 

Solution
Launch of conversational assistant to guide users to independently identify and access correct documents

 

Results
Creation of 165+ use cases
Improvement of service quality
Controlled, industrialised and individualised responses
1 million fewer messages managed call centre in 2023
€10m in cost savings