Sopra Steria Augmented Operator with Google Cloud Contact Center AI (CCAI)

Next-Gen Contact Centre Services for enhancing Digital Experience

Digital Experience leads customers, employees, and citizens to expect instant and helpful support with minimal friction. It is then vital for all the organisations to provide more curated interactions for reinforcing their employee satisfaction, improving their retention while increasing operational efficiencies.

Sopra Steria Teams help organization to take advantage of the next generation of contact centre, powered by AI. Sopra Steria Augmented Operator with Google Cloud Contact Center AI (CCAI) provide high-quality and omnichannel User Support to your end users and agents:

• Omnichannel, multi-language and 24/7 end user support
• Fast and transparent access to support services dedicated to application and technology support
• Flexible and high-availability solution, facilitating deployment phase and scalability
• Cost-savvy solution

Thanks to Google Cloud CCAI solution, Sopra Steria can provide new features including:

• Autonomous management of complete natural language conversations
• Improved capabilities of agents through contextualised assistance provided by a desktop application that performs real-time analysis of conversation
• Semantic analysis of all audio and text conversations processed by customer service via Google Cloud Machine Learning

With Sopra Steria Augmented Operator with Google Cloud Contact Center AI, develop new and personalised services, increase agent productivity without sacrificing security.

Benefits

• Maximise the value of your user support centre with personalised services backed by SLAs
• Help your agents perform better through the integration of visionary contact centre solution with your existing IT
• Facilitate seamless adoption and continuous enhancement thanks to our consulting team

What's new